Senior UX Designer, Public Service Division (PSD)

We're looking for an experienced Senior UX Designer to join our mission-driven product team at Public Service Division, where you'll design intuitive, inclusive, and impactful digital services that transform how public officers grow and develop in their careers. This is a key leadership role where you'll mentor junior designers and elevate the quality bar across Public Service Division and GovTech.

You'll be working on a challenging 0-to-1 initiative to uplift public service officers through competency-driven growth, requiring someone with the drive and resilience to build a world-class public service career development portal. This role is ideal for someone who is comfortable with ambiguity, skilled in both user research and interaction design, and thrives in agile, cross-functional teams while championing design thinking and product-market fit.

• Lead the end-to-end UX design process for our career development platform—from framing problem spaces and officer needs to delivering wireframes, prototypes, and final design specifications

• Plan and conduct user research (qualitative and quantitative) with public officers to identify career development pain points and opportunities, including usability testing, interviews, surveys, and A/B testing

• Map complex officer career journeys and service blueprints to uncover barriers to professional growth and advancement

• Facilitate co-creation and ideation workshops with public service stakeholders, officers, and your cross-functional team to solve career development challenges

• Communicate your design rationale clearly through visuals, presentations, and storytelling to diverse government stakeholders

• Advocate for accessibility, inclusive design, and consistent use of design system components across government touchpoints

• Partner closely with product managers and engineers to scope, test, and deliver features that support officers' career progression and are technically feasible

• Contribute to and maintain our design system to ensure cohesion across Public Service Division products

• Champion a culture of collaboration, feedback, and continuous improvement while mentoring junior designers to build design capability

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• 8-10+ years of experience in UX/UI design work with demonstrated leadership in mentoring and capability building

• Experience contributing to at least two shipped products, preferably in complex or high-impact domains. Prior experience in scale-up environments (e.g., Grab, Lazada, Shopee) or similar fast-growing tech companies is strongly preferred

• Proven track record in 0-to-1 product development with the resilience and drive to build products from ground up

• Proficiency in tools like Figma, Miro, Maze, Google Analytics, Notion, and familiarity with Jira or similar tools

• Comfortable working in agile teams and engaging in rapid cycles of iteration and feedback in ambiguous problem spaces

• Strong stakeholder management skills and the ability to align design decisions with public service objectives and officer needs

• Clear communicator with excellent visual, written, and presentation skills for engaging government stakeholders

• Familiarity with design principles, typography, and accessibility guidelines (e.g., WCAG)

• Strong concept creation and copywriting skills will be a bonus

• Demonstrated ability to provide mentorship to junior designers and elevate team design standards

• Prior experience with designing for government services, regulated domains, or complex workflows is a strong plus

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. 

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers