[What the role is]
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.[What you will be working on]
The Government Digital Product (GDP) Team spearheads the digital transformation of government. We are a team of technologists in GovTech that design and develop software applications that help government agencies better serve the needs of Singaporeans. We adopt an Agile development approach and work towards adopting tech best practices and cutting edge tools. Our team in GDP aims to improve lives by empowering change with the right technologies and better user experience. This role sits with the Digital Society Products (DSP) division as a member of the discovery team working on Ministry of Culture, Community & Youth (MCCY) Projects. The office is located at Eclipse Building (previously known as Sandcrawler).
We’re hiring a Senior / UX Designer to work closely with Product Manager and Tech Lead in a triad model to design digital services that work—both for citizens and the public officers who deliver them. This will be a position with the discovery team supporting the Ministry of Culture, Community & Youth (MCCY) in discovery and inception.
You’ll uncover and design solutions that span citizen-facing platforms and internal government systems, helping teams see the whole picture and deliver meaningful change. This is a hands-on individual contributor role ideal for someone who’s confident in both research and design, thrives on collaboration, and has a bias towards action.
[What you will be working on]
Plan and lead user research, usability testing, and service blueprinting to uncover needs and pain points across platforms
Translate insights into actionable artefacts—journey maps, wireframes, prototypes, and interaction flows
Collaborate in a triad with Product and Tech to define, test, and ship user-centred solutions
Apply a product mindset: balance user needs, business goals, and technical feasibility
Guide public officers and partners through design thinking approaches, shaping new ways of working and building design maturity
Engage external agencies, users, and stakeholders with empathy and clarity
Advocate for and apply accessibility standards, inclusive design, and design system components
Contribute to a shared culture of design by collaborating with other designers across teams
[What we are looking for]
7+ years of UX experience across research, interaction design, and end-to-end delivery
Experience supporting change or transformation efforts, and guiding others in design-led ways of thinking
Strong product mindset: able to prioritise, frame trade-offs, and iterate toward impact
Strong project management skills: to plan, manage timelines, and coordinate across stakeholders
Skilled in Figma, Miro, and research/testing tools
Clear, confident communicator with excellent facilitation skills—comfortable running workshops and engaging diverse stakeholders
Collaborative, proactive, and comfortable navigating ambiguity
Bonus: Experience working in or with government agencies, or familiarity with public sector processes and constraints
Why Join Us?
Be part of a discovery and inception team driving digital transformation at a national scale
Collaborate with talented professionals across diverse disciplines
Work on impactful projects that improve the lives of residents living in Singapore
Enjoy opportunities for growth and professional development
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.
We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers